General Questions

I have no water, what do I do?

• You first should call our Water Billing Department first to make sure it is not a billing issue and if not then call 843-918-2001 and we will get someone out there as soon as possible to see what is going on.

Looking to install a new water meter or irrigation meter, what do I do?

• You can call someone in our Engineering Department to assist you with obtaining Water and Wastewater tap fees in order to install your new meter.
• Numbers to call: 
  • Tommy Holt- 843-918-2076
  • Jhonatten DeLeon- 843-918-2027
  • John Johnson- 843-918-2016

I have paid my tap fees for my new meter, now what do I do?

• After you have paid your tap fees with our billing department, you will now want to contact Debbie Johnson at 843-918-2010 to schedule your meter installation.

I just moved here and I would like to have my trashcan and recycling bin delivered to my home, how do I do that?

• You can call our Sanitation Department at 843-918-2160 and someone will make sure that you get your new trashcan and recycling bin. If you know you will have a lot recycling you can request a can the size of your trash can instead of the small bin.

What day of the week does my trash get picked up?

• You can call our Solid Waste division at 843-918-2160 and they have the schedule of trash and recycling pick up days.

 There is a street light out on my street who do I call?

• You will want to call Santee Cooper at 1-888-769-7688 and you will want to hit option 2. Before you call make sure you obtain the light pole number so Santee Cooper knows which street light is out.

Any Backflow Questions?

• You can call Mike Falvo at 843 .918 .2024
• List of Backflow Certified Testers
  • https://www.scdhec.gov/environment/water-quality/drinking-water/cross-connection-control-backflow-prevention

I need a temporary fire hydrant meter who do I call?

• You will need to call Janet Holliman in our Water Billing Department at 843-918-1169

I need to obtain a Street Obstruction Permit to block off one or more lanes of a road in the city, who do I call?

• You are going to want to get in contact with one of our Construction Inspectors. You can either call Chase Parker at 843-918-2013 or Earl Sickels at 843-918-2003.

I need help locating a water and/or wastewater tap who can I call?

• You can call someone in our Engineering division to obtain a map that has the water and wastewater taps on it by calling any of these three numbers.
• Numbers to call:
  • Tommy Holt- 843-918-2076
  • Jhonatten DeLeon- 843-918-2027
  • John Johnson- 843-918-2016